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Privacy Policy

Introduction

Air Mauritius Holidays Ltd (hereinafter referred to as “Air Mauritius Holidays”) of Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius understands that the protection of your privacy is important to you. In providing our service to you we must collect personal information from you and make subsequent use of it as detailed below. We are committed to ensure as far as possible that personal data collected through our web site are used only for the purposes outlined in this Privacy Policy Statement.

By using this web site, you agree to the collection and use of data by Air Mauritius.

The web site of Air Mauritius Holidays also features links to web sites of other companies. Please note that the web sites of other 3rd parties are not covered by this Privacy Policy.

If you do not agree with the Air Mauritius Holidays Privacy Policy and its eventual amendments, do not use this web site. However, when using this website, you will be doing this entirely at your own risks and Air Mauritius Holidays will not be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Web site or any information contained in it, including loss of profit, whether based on breach of contract, tort (including negligence), product liability or otherwise.

The Air Mauritius Holidays Privacy Policy covers the following areas:

  • The Collection Of Privacy Data & How We Collect It
  • Personal Data
  • Non-personal Web Site Data
  • Children
  • The Use Of Personal Data
  • Where Air Mauritius Stores Your Data
  • Air Mauritius Web Site Links To Other Web Sites
  • Privacy Rights Of Our Customers
  • Cookies And Web Beacons
  • Handling Of Advanced Passenger Information (API)
  • Secure Socket Layers (SSL) And Data Security
  • Air Mauritius Privacy Contact
  • Privacy Policy Updates

The Collection Of Privacy Data & How We Collect It

Air Mauritius Holidays collects and stores data in the following areas:

  • About you, when you voluntarily provide us with input
  • About your browser, when you visit our web sites and your browser interacts with us
  • About your transactions with the Air Mauritius Holidays web site
  • About other sources, including Air Mauritius Holidays travel partner web sites (for example, hotel partners, car rental partners and tour company partners), in connection with providing your transportation needs and services

Personal Data

Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the Data Protection Act 2004. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.

The personal data Air Mauritius Holidays collects about you through these various sources may include:

  • Name, addresses and telephone numbers
  • Email addresses, fax numbers and pager numbers
  • Kestrelflyer frequent flyer Programme account number and flight information
  • Online forms of payment like credit/ debit card number(s), including associated billing address(es) and expiration date(s)
  • Inputs necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts and special service needs including those relating to any disability or medical condition which may affect the chosen holiday arrangements, or dietary restrictions which may disclose your religious beliefs.Passport number, nationality and country of residence
  • Transactional and online activity data pertaining to mileage activity with companies participating in the Air Mauritius Kestrelflyer Programme
  • Use of products and services such as self-service devices, flight status notification and web check-in
  • Inputs provided via survey, focus group or other marketing research efforts
  • Inputs provided to customer-service representatives to research and resolve issues or questions
  • Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)

Non-personal Web Site Data

In addition to obtaining your personal data, when you use our site, we may collect tracking data such as your browser type, the type of operating system you use, the name of your Internet service provider, and pages visited on our site. In order to increase the functionality and user-friendliness of our site and to better tailor our site, products, and services to our visitors’ needs, Air Mauritius Holidays obtains these data by using technologies, including cookies and web beacons,. We also use these data to verify that visitors meet the criteria required to process their requests and for reporting onsite activity in the aggregate. For further information on cookies and web beacons, and how you may elect to reject them, please refer to the section “Cookies and Web Beacons” below.

Children

A blanket privacy policy is applied as we cannot distinguish the age of persons who access our web site, If a child has provided us with personal data without parental or guardian consent, the parent or guardian should email us at privacy@airmauritius.com to remove the data or unsubscribe from any promotional contact opportunities. We do not intend to or seek to receive data inputs from minors.

The Use Of Personal Data

In order to complete transactions and fulfill requests for our services, Air Mauritius Holidays uses personally identifiable data. When making a reservation to purchase airline tickets or ancillary travel products and services on this web site, or enrolling in the Kestrelflyer Programme, we require you to provide personal data. Air Mauritius Holidays may use these data for administrative and analytical purposes such as accounting, billing and audits, marketing, credit card processing and verification, customer-relations correspondence, and/or operation of the Kestrelflyer Programme and information systems management when processing, confirming and fulfilling the travel or other services you request.

In order for you to travel overseas, it may be mandatory (as requested government authorities at the point(s) of departure and/or destination) to disclose your information for immigration, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Even if not mandatory, we may exercise our discretion to assist where appropriate.

Air Mauritius Holidays may disclose, to the extent required by applicable law, personally identifiable data to government authorities, or to third parties pursuant to a subpoena or other legal process. We may also use or disclose your data as permitted by law to protect the rights or property of Air Mauritius Holidays, our customers, our web site, or its users.

Please note that Air Mauritius Holidays does not sell any customer data or share your email address with third parties. However, we may disclose customer data to companies affiliated with Air Mauritius Holidays and/or unaffiliated third parties (who could be located outside the UK/EEA), to fulfill supply of the products and services you have requested. We may also disclose these data to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf, but only to the extent it is necessary for them to know such data. Additionally, we may combine the data we receive from you with data collected from other sources. These data would be used to provide offers and/or services specifically tailored to your interests. We will not use any data regarding your surfing behaviour for marketing purposes (except on an anonymous basis) without first obtaining your explicit consent.

If we sell a business unit to another company and your personal data are used by that business unit then your data may be transferred to the buyer along with the business for them to use in the same way. We will not transfer the data if this is contrary to law.

We may from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. If you do not wish to receive such information, you may ask us in writing not to receive it.

We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.

Where Air Mauritius Holidays Stores Your Data (version for MK Web Sites in EU countries)

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) which may not have well developed data protection legislation in comparison with European law. It may also be processed by staff operating outside the EEA who work for any company within the Air Mauritius group or for one of our third party suppliers. These staff may be engaged in, among other things, the fulfillment of your booking, the processing of your payment details and the provision of support services. The purposes of the processing of your data are as set out in the first paragraph of “The Use Of Personal Data”. Those processing the data include service providers working with Air Mauritius Holidays providing internet booking engine services, computer reservation system services, online payment management services, and email services. Air Mauritius Holidays will take all steps reasonably necessary to ensure that your data are treated securely and in accordance with this privacy policy.

In accordance with the provisions of Article 26 (1) of Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the Directive), a transfer of personal data to a country outside the EEA which does not ensure an adequate level of protection within the meaning of Article 25 (2) of such Directive may take place on the condition that the data subject has given his consent unambiguously to the proposed transfer. In this respect, by providing your data, you agree to the transfer, storing or processing of your personal data as described herein.

The destinations outside the EEA referred to in the preceding paragraphs include the Republic of Mauritius.

Where Air Mauritius Holidays Stores Your Data (version for MK Web Sites outside EU countries)

The data that we collect from you may be transferred to, and stored at, a destination outside the country in which Air Mauritius Holidays operates its local web site. It may also be processed by staff operating outside the country where Air Mauritius Holidays operates its local web site who work for any company within the Air Mauritius group or for one of our third party suppliers. These staff may be engaged in, among other things, the fulfillment of your booking, the processing of your payment details and the provision of support services. The purposes of the processing of your data are as set out in the first paragraph of “The Use Of Personal Data”. Those processing the data include service providers working with Air Mauritius Holidays providing internet booking engine services, computer reservation system services, online payment management services, and email services. Air Mauritius Holidays will take all steps reasonably necessary to ensure that your data are treated securely and in accordance with this privacy policy.

Air Mauritius Holidays Web Site Links To Other Web Sites

As a general rule. Air Mauritius Holidays features links to other 3rd party web sites. This is done with the intention to enhance your experience on our web site. We will always seek to make these links clear by opening them in a new window of your web browser. However, please be aware that these web sites may be owned and run by other companies and organizations. It is important to note that Air Mauritius Holidays in no shape or form endorses any such web sites and we are not responsible for the information, material, products or services contained on or accessible through those web sites. Your access and use of such websites remains solely at your own risk. Air Mauritius Holidays cannot accept responsibility for any information you share on linked web site.

Please note that the Air Mauritius Holidays Privacy Policy does not cover these other web sites, and we would recommend that you check on their respective privacy policies before interacting with them.

Privacy Rights Of Our Customers

Only if you have explicitly consented through our web site, we will, from time to time, use your data to deliver materials about products or services of Air Mauritius Holidays and other selected third parties, including Air Mauritius Holidays ancillary travel and promotion partners) which may be of interest to you by e-mail. You have the right to ask us not to process your data for marketing purposes. You can exercise your right to prevent such processing by informing us through the opt-out boxes on the forms we use to collect your data or at any time thereafter by e-mailing at privacy@airmauritius.com

Please note that for the avoidance of any doubt, our customers may at any time object to the use by Air Mauritius Holidays of your data by sending an email to privacy@airmauritius.com. Or by writing to us at:-

Air Mauritius Holidays Ltd of Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius

In accordance with the Data Protection Act 2004, you may ask us in writing for a copy of the information we hold about you (for which we may charge an administration fee) and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request.

You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your travel booking.

If you are an existing Air Mauritius Holidays customer, we will only contact you by e-mail with materials about products or services similar to those which have been previously provided to you (unless you consent to receiving e-mails about other products or services by ticking the relevant box situated on the form when we collect your data).

If you are a new customer, and where we permit certain third parties to use your data, we (or they) will contact you by e-mail only if you have consented to this. We (or they) will contact you for the purposes of informing you about our (their) company news, products and services. Please indicate your consent to being contacted by e-mail by ticking the relevant box situated on the form on which we collect your data.

Cookies

Please note that in order for us to provide you with optimum service, we use ‘Cookies’ on our website. A cookie is a text-only string of information that a web site such as www.airmauritius.com transfers to the cookie file of the browser on your computer’s hard disk so that the web site can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this web site – session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser’s settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies. To find out more information about cookies, please visit www.allaboutcookies.org .

‘Cookies’ allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.

Legal update: In the UK From 26 May 2012, all websites will be under an obligation to expressly obtain your consent to download cookies onto your computer for any reason other than where it is strictly necessary to download cookies onto your computer, e.g. where a cookie is required to remember the holiday arrangements you have chosen in order to allow you to proceed to the checkout and purchase the arrangements. Therefore from this date, we will expressly request your consent before downloading any cookies onto your computer for services where it is not strictly necessary to do so. You can choose to opt out and prevent us from downloading cookies from your system, however this will affect your user experience of our website and we may not be able to offer you all the services on our website as a result.  Therefore, in order to provide you with the best experience of our website and offer you all of our services, we would recommend opting in and allowing us to download cookies on to your computer.

Web Beacons

Web beacons are used in conjunction with cookies to record the simple actions of the user opening the page that contains the beacon. When a user’s browser requests information from a website in this way certain simple information can also be gathered, such as: the IP address of your computer; time the material was viewed; the type of browser that retrieved the image; and the existence of cookies previously set by that server. This is information that is available to any web server you visit. Web beacons do not give any “extra” information away. They are simply a convenient way of gathering the simplest of statistics and managing cookies.

Handing Of Advance Passenger Information (API)

More and more countries require airline companies that fly to them to transmit passenger data before an aircraft lands in one of them. Usually, these legal regulations encompass the transmission of data on the passengers’ identity and travel documents (passport, visa).

As a general rule, Air Mauritius Holidays does not have this data, so it must collect them shortly before an aircraft departs, which increasingly is being done by means of the so-called ‘machine-readable zone’ in the new travel documents.

Collection of the data is done solely for immediate transmission to the authorities of the destination country.

Protecting Your Information

We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.

As part of this we use the Secure Socket Layer (SSL) encrypting technology. SSL is an industry standard way to send personal information over the Internet. It enables an encrypted communication respectively transfer of documents via the internet between web browser and web server. The URL of a website with SSL connection to your browser starts with https://. SSL is fast, secure, and it ensures that your personal information will not be read by anyone else.

Monitoring

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

Air Mauritius Privacy Policy Contact

If you have other questions, comments or concerns about our privacy practices, please contact us at privacy@airmauritius.com.

Rights of clients

Under local enacting legislation you may have the right to access, modify, rectify, delete and/or object to the processing of (as the case may be, on compelling legitimate grounds) information held about you. Please contact us, with appropriate proof of your identity, in writing via email to privacy@airmauritius.com or at the postal address below if you wish to make such a request:

Air Mauritius Holidays
John Kennedy Street
Port Louis
Mauritius

Privacy Policy Updates

Air Mauritius Holidays reserves the right to amend this Privacy Policy where necessary due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.

Any changes to this Policy will be either posted on our website, brochure and/or made available on request. The Privacy Policy on our web site will be date stamped so that you are aware of when the Privacy Policy was last updated.

Last updated on …25/05/2012…………………..

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